Los Angeles, CA

If you’re considering doing business with Stephan Buckley, ask him why a life insurance policy tied to my name was mailed to a private UPS box (#479) near his home — instead of my actual residence, which he owned at the time (I was his tenant). Ask why he still hasn’t explained the use of that off-site mailbox or provided me with a copy of the policy and all paperworks he received there. Rather than address these questions, he’s now gone silent — refusing to respond, dismissing my written requests, and avoiding accountability (for now) for a document concerning my own insurance. He originally directed me to contact corporate. I did. Corporate traced the policy’s mailing path — right back to the private mailbox he controls. After that? Silence. You’d expect transparency and professionalism when it comes to something as serious as a life insurance policy. What I experience instead is evasiveness and unanswered questions that raise serious concerns about process integrity and client respect. If you value transparency and accountability in an insurance agent, you may want to ask some questions — starting with Box #479.

Insurance has triple and it's terrible but these folks still provide a great service

Today, I submitted a straightforward request to this office regarding a previously referenced life insurance policy—specifically asking for the start date of the account in question. The cancellation date was already confirmed to me, but the full timeline remains unclear. This is not a complex ask. It’s a basic question about a policy that may have been tied to my name and financial records. I’ve referenced the applicable consumer access codes that govern policy documentation and retention, so I’m hoping this final detail will now be clarified directly and professionally. If the request is fulfilled, I’ll update this review accordingly. If it’s ignored, I trust that transparency-minded readers will understand why that silence would speak volumes.

After weeks of receiving no documentation from this office regarding a life insurance policy that may be tied to my name, I decided to contact several other licensed agents for perspective. Every one of them had the same reaction: “That’s a standard request. Any licensed agent should be able to provide it.” They confirmed that asking for the underwriting file — particularly for a policy where you’re the named insured — is routine. It’s typically a single-page record and is required to be retained under California Insurance Code § 735. What surprised them most was that: • My request has gone unanswered for over 30 days • I was redirected to corporate instead of being helped locally • The matter still hasn’t been resolved, despite clear and respectful communication Transparency is a cornerstone of good insurance service. When competitors express confusion at what should be a simple response, it naturally raises concern. I encourage anyone considering this office for life insurance to ask questions early and ensure documentation practices are aligned with state expectations.

Absolutely love the staff there.......especially his reception of over 10 years!!💕🥰💕🥰💕🥰