Los Angeles, CA

Title: 30 Days Later — Still No Response on ‘Cancelled’ Life Policy I’m writing this as a 30-day follow-up to my prior attempts to obtain underwriting documentation for a life insurance policy in my name, which Stephan Buckley previously claimed was canceled in July 2024. After taking his advice to “contact corporate,” I spoke directly with multiple State Farm representatives, all of whom confirmed that branch agents like Mr. Buckley are legally required to retain and provide access to underwriting records under California Insurance Code §§ 735 and 781. Despite this, Mr. Buckley has gone completely silent and refuses to disclose the underwriting file, beneficiary records, or proof of cancellation. This is no longer a matter of poor customer service — this is active concealment of material facts about a life insurance policy tied to my identity. If you’re a prospective client, especially inquiring about life insurance: 🚫 Ask yourself if you’re comfortable trusting someone who refuses to provide transparency about a policy tied to another person’s life. State Farm corporate will take this seriously when it’s brought before them by way of governing state bodies.

I’m writing this review out of a need for transparency from the branch owner, Stephan Buckley—especially when the matter involves something as serious as a life insurance policy. Over the last 30+ days, I’ve made multiple good-faith attempts to obtain basic confirmation from Stephan Buckley regarding the underwriting and cancellation status of a policy potentially tied to my name and my life. These were lawful requests—not speculative, not confrontational. Simply due diligence. Instead of a direct answer, I was met with: • Accusations of harassment for simply asking a question • Smug deflection and repeated redirection to corporate channels • Prolonged silence after being provided clear context and documentation • A disturbing pattern of avoidance that feels less like professionalism and more like intentional stonewalling This isn’t how ethical insurance professionals behave—especially when they’re managing sensitive policies with real-life consequences. If this is how policyholders—or worse, people unknowingly tied to policies—are treated when trying to verify critical information, I’d strongly encourage others to exercise extreme caution when doing business here specifically at this Statefarm Branch. Silence isn’t service, and concealment by way of avoidance isn’t integrity.

Absolutely love the staff there.......especially his reception of over 10 years!!💕🥰💕🥰💕🥰